Any successful partnership with a managed IT services provider (MSP) requires a detailed service level agreement (SLA). An SLA sets the expectations for both your company and the MSP and defines the scope, quality, and performance metrics of the services they provide.

The regulations of the Health Insurance Portability and Accountability Act of 1996 (HIPAA) apply to all healthcare practitioners in the United States, including dental practices. But while digital protections for protected health information (PHI) often take the spotlight, it's important not to forget that HIPAA also mandates the implementation of physical data security measures.

The last thing you want in the midst of an emergency is to find your data security compromised and your business suffering the one-two punch of a disaster and a data breach. Unfortunately, a crisis is usually when you are at your most vulnerable.

Having a detailed response plan that includes effective cybersecurity strategies prepares you so that, when disaster strikes, your business can avoid the nightmare scenario and quickly recover and continue operating.

Health insurance is designed to provide access to necessary treatments, preventive services and emergency care to individuals and families in need, and, apparently, now it’s also used to hand out paydays to scammers.

In February of this year, Change Healthcare fell victim to a cyber-attack that impacted thousands of health care providers, insurers and policyholders nationwide.

Email is an essential and critical tool for businesses of all sizes. Unfortunately, this also makes email a favorite target for cybercriminals. According to the FBI’s Internet Crime Complaint Center (IC3) annual report for 2023, business email compromise (BEC) fraud cost victims a combined $2.9 billion, while phishing complaints represented the greatest percentage of cybercrime complaints.

Today and in the foreseeable future, the healthcare industry will continue to rely heavily on technology due to its indispensable role in healthcare operations. With nearly all non-federal acute care hospitals integrating certified electronic health records (EHRs) into their operations, this reliance is even more pronounced.

It’s exciting to be a small-business owner in New York City, surrounded by innovation, diversity, and a vibrant market. But with great opportunity comes great responsibility, especially when it comes to cybersecurity risks for small businesses.

While cyberattacks go after all kinds of companies, attacks on small businesses are becoming particularly more targeted and sophisticated.

A recent stream of Reddit comments emerged detailing a series of poor customer service experiences with tech support. While I typically try to stay clear of Reddit and its gang of chronic whiny-pants commenters, I scrolled through a few, you know, for research purposes since I’m in the industry.

Maintaining the confidentiality of patient data is not just a matter of trust — it's a legal requirement under the Health Insurance Portability and Accountability Act (HIPAA). HIPAA sets the standard for protecting sensitive patient information, and violations by healthcare providers, along with the resulting fines, are well documented.

Steve Wozniak was asked in an interview what he would have done differently if he had been Apple’s CEO instead of Jobs. He said he would have been “a lot nicer to people,” but then quickly added that IF he had been CEO, they might never have released the Macintosh.